14 day returns policy

Any item  can be returned to us for any reason within 14 days of delivery, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

Online purchases should be returned by post however the cost of returns will be by the customer.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, Cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. 

Returns by post

To return your purchase by post complete our Contact form. Please provide us with all the details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

Once you have completed the contact form cut out the returns address label and attach to your parcel. Place a copy of the returns form and if possible the despatch note or receipt.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel. Return shipping costs are non-refundable. If the item is being returned due to our error then any postage will be reimbursed upon assessment.

It can take 5 days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 24 hours. Refunds can take up 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.

If you wish to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.

Items paid for in EUR, USD, AUD or JPY will be refunded in that currency. Other orders will be refunded in GBP.

Paypal orders

Purchases paid for using PayPal must be returned using the Contact form process above.

Stores can only process PayPal refunds paid for in GBP

Items paid for in EUR, USD, AUD or JPY will be refunded in that currency.  Other orders will be refunded in GBP. 

International returns

Same as returning your purchase by post but with the exceptions detailed below.

If you wish to return an item that is unsuitable or simply not required, the return shipping costs are non-refundable. If you wish to then try a different size or style, delivery will be charged again to post the item back to you.

If the item is being returned due to our error then please contact us to discuss the most convenient return method.

Items paid for in EUR, USD, AUD or JPY will be refunded in that currency.  Other orders will be refunded in GBP. 

Duty Paid

If you have paid duty on an item that has been delivered to you but you are now returning to us, you should be able to claim the duty from your local customs office. For any customs related queries please contact your local customs authority.

Our policy does not affect your statutory rights. Full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.

Faulty or incorrect items received 

We want you to be completely satisfied with you order and we know that sometimes things can go wrong. However help is on hand. On receipt of your order, if you have an issue or a faulty item please contact us. Please have a copy of your order number to hand.

 

 

 

 

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